Nextgen Aus has world class call centres representing global brands. This is our industry, it is what we do, and it is all we do.
Our partnership approach means our clients are engaged as much or as little as they need or want to be. We are the trusted experts in our field, so you can focus your attention on what you do best, and we will focus on what we do best for you... getting more customers and keeping more customers.
We operate predictive diallers, VoIP capabilities, call recording, live call transfer facilities, full data analysis and reporting and Customer Relationship Management (CRM) solutions.
Our call centre solutions are start to finish, and include;
- Campaign strategy and design
- Agent selection and training
- Call scripting services
- Outbound calling
- Inbound call handling
- Customer Relationship Management (CRM)
- Customer Experience Management (CEM)
- Database management
- Do Not Call Registry compliance
- Campaign integration with other marketing platforms
- Report generation and analysis